Code Of Ethics

Code Of Ethics

Detroit Auto clinic, LLC  Subscribes To The Following Business Practices:

    • To perform high quality repair service at a fair and just price .
    • To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used  parts. Replaced parts may be inspected upon request.
    •  To have a sense of personal obligation to each customer.
    • To promote good will between the motorist and the auto repair industry
    • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
    • To offer the customer a price estimate for work to be performed.
    • To furnish or post copies of any warranties covering parts or services.
    • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
    • To notify the customer if appointments or completion promises cannot be kept.
    • To maintain customer service records for one year.
    • To exercise reasonable care for the customer's property while in our possession.
    • To maintain a system for fair settlement of customer's complaints.
    • To cooperate with established consumer complaint mediation activities.
    • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

8324 Detroit Ave
Cleveland , OH 44102

ph: (216) 965-4717

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